Training

Octant offers a number of training modules to its clients. Most of the training is customized to meet the specific needs of the end user. This has proven successful as many credit unions may be in different stages of MBL program development. We direct the training to both the senior management team on high-level matters such as goal setting and performance measurement as well as to member contact personnel and their managers for day-to-day program activities. The most requested training modules include:

• The basics of business lending;
• The loan submission process;
• Pre-screening the loan request;
• Generating referrals from internal sources;
• Strategies in outside business development

Best Practice Exchanges / Contests

Throughout the year, Octant meets with its clients individually and in group settings to provide relevant and topical business lending training and to share best practices. Topics vary depending upon client need and industry trends. In addition, Octant develops and facilitates business development contests to create enthusiasm and improved performance for each of the clients that choose to participate.

Newsletter

Octant publishes a quarterly newsletter for its clients. The newsletter focuses on industry trends, changes to Octant procedures, enhancements to lending services and other relevant topics that need to be shared.